Returns and Cancellations

• What is your return policy?

  "We want you to love our products as much as we do, we therefore offer a 100-day return window. If your item isn’t perfect for your space, we’re here to help!
  
  Clearance, Last Chance, and Final Sale items are not eligible for returns.
  
  Important: Items must be in new or like-new condition to be eligible for returns or exchanges. Original packaging must be retained and used in the event of a return or exchange. If an item is returned or exchanged without the original packaging, a repacking fee will be deducted from your refund. Please see below for more details. Items shipped with White Glove Delivery, do not need to be returned in the original packaging.
  
  Number of free returns
  
  Each household may return ONE item, free of charge per category. Any subsequent returns in the same category will have the cost of return shipping deducted from the refund. Items sold as a set are considered one item.
  
  (What does this mean?): For example, you may return your first sofa, sectional, daybed or sofa bed completely free of charge! However, if you order and return one sofa, then order another sofa and request a return, then the cost of shipping will be deducted from the refund. This also means that you may order and return an item from another category at no additional charge for a full refund. For example, if you place an order for a sofa and table and decide to return both, or purchase a bed after previously returning a sofa, all items will be due a full refund.
  
  If you would like to know the cost of return shipping for your order please contact our friendly customer care team.
  
  RETURNS
  
  If you would like to initiate a return, please give us a call at (1)-866-504-7728、(1)-213-997-5232, or email support@guyii.com.
  
  Your item may be returned for any reason, whether you tried it in your space and found it wasn’t quite right or if you just had a change of heart. We’ll gladly accept your return.
  
  Items must be in new or like-new condition to be eligible for returns or exchanges.
  
  Extended Area Surcharges
  
  For some addresses, Extended Area Delivery Surcharges may be added to the order at checkout. Please be aware, this delivery surcharge is not refundable once the order ships. In the event of a return, additional Extended Area Delivery Surcharges (the same amount that was charged at checkout) will be deducted from your refund.
  
  SHOULD I KEEP MY PACKAGING?
  
  Original packaging must be retained and used in the event of a return or exchange. If an item is returned without the original packaging, a repacking fee will be deducted from your refund:
  
  ~$49 per item for Small Parcel Delivery item.
  
  ~$99 per item for Truck Delivery items. This fee will be waived for customers who upgraded to White Glove Delivery at checkout.
  
  (What does this mean?): When you're receiving your delivery, some delivery crews may offer to remove the packaging as a courtesy. Even if a delivery crew offers to do this for you, please remember to retain all packaging when you receive your item, and hold onto it for the duration of the return period. Carriers are unable to PICK UP OR RETURN an unpackaged item. If you need to make a return, any shipping carrier that may pick up the item from your home can only do so if your item is packaged. If you dispose of the original packaging and then need to make a return, we would require the item to be packaged before authorizing a pickup. An example of an acceptable alternative is bubble wrap. Any items returned without original packaging are subject to a repacking fee. This will include items that have been bubble-wrapped or otherwise repackaged without the original box.
  
  ALL Truck Delivery returns (including orders with White glove Delivery purchased at checkout with packaging removal included) will need to be boxed up or protected with bubble or saran wrap in order for a pickup to occur. The fee for non-original packaging will be waived for customers who upgraded to White Glove Delivery at checkout.
  
  In the event of a return, all upgraded delivery options (Enhanced Delivery, Premium Delivery, White Glove Delivery) are non-refundable.
  
  All Truck Delivery returns will be picked up at the outside entrance of your home or building at the ground level. If you require a pickup from inside your home, disassembly or repackaging of your items, a $99 service fee will be deducted from your refund. These additional services may not be available in every zip code.
  
  Damage Upon Delivery
  
  Things don’t always go as planned! In the unlikely event your item arrives damaged, please get in touch with us right away. We ask that you inspect your item immediately upon receiving it, and report any shipping damage or manufacturing defects within 48 hours of receiving it. We may not be able to honor a damage claim made after 48 hours have passed.
  
  Just take some pictures of the problem areas of the item as well as its packaging, and send them along to us at support@guyii.com. We’ll be glad to help you from there with any replacements or repairs you may need!
  
  WHAT TO EXPECT FOR A RETURN
  
  Small Parcel Items
  
  For small-parcel returns (any item that ships via UPS or FedEx), we will generate a return shipping label for you to use. If you require FedEx or UPS to pick up from your home, we can arrange this service for you. Pickup requests have a $25 flat fee deducted from the refund due.
  
  Truck Delivery Items
  
  Large items (sofas, TV stands, dining tables, etc.) that ship via Truck Delivery will need a freight carrier pick up. Once you let us know you would like to make the return, we begin the paperwork required for the return. This can take 3 to 5 business days, and is subject to change. Once the paperwork is processed, the carrier will reach out to you to schedule a pick up on the next available route. Truck delivery is unlike the small parcel carriers such as UPS or FedEx, and don't have regular routes to every neighborhood each day. Once the carrier can confirm the route, they will reach out to you to schedule an appointment. While freight carriers call at least a business day or two in advance, they tend not to call earlier than that. The timeframe for a return pick up varies depending on your zip code.
  
  When will I receive my refund?
  A refund to the original form of payment is processed once the item has been received by our fulfillment centers and inspected by our returns team.
  
  CANCELLATIONS
  
  You can cancel anytime before an item ships. If you need to cancel an order, please contact our customer support team as soon as possible. If an item has already shipped, this will be considered a return, and our standard return policy will apply.
  
  FINAL SALE
  
  Items discounted and offered as FINAL SALE, cannot be returned.
  
  If an item is offered as FINAL SALE with the use of a discount code, a FINAL SALE notice and a checkbox will appear under the discount code box, once the code is entered. The code can then only be applied to the order once the terms of the discount have been accepted by clicking the checkbox. Once an order has shipped, the FINAL SALE discount cannot be retroactively applied. FINAL SALE discounts cannot be applied to exchanges."

• If I choose to return my order, what happens next?

  "If you would like to initiate a return or exchange, please give us a call at (1)-866-504-7728、(1)-213-997-5232, or email support@guyii.com.
  
  Our returns team will walk you through the process to ensure you have a smooth experience."

• How much is return shipping?

  "We want you to love our products as much as we do, we therefore offer a 100-day return window. If your item isn’t perfect for your space, we’re here to help!
  
  Clearance, Last Chance, and Final Sale items are not eligible for returns.
  
  Important: Items must be in new or like-new condition to be eligible for returns or exchanges. Original packaging must be retained and used in the event of a return or exchange. If an item is returned or exchanged without the original packaging, a repacking fee will be deducted from your refund. Please see below for more details. Items shipped with White Glove Delivery, do not need to be returned in the original packaging.
  
  Number of free returns
  
  Each household may return ONE item, free of charge per category. Any subsequent returns in the same category will have the cost of return shipping deducted from the refund. Items sold as a set are considered one item.
  
  (What does this mean?): For example, you may return your first sofa, sectional, daybed or sofa bed completely free of charge! However, if you order and return one sofa, then order another sofa and request a return, then the cost of shipping will be deducted from the refund. This also means that you may order and return an item from another category at no additional charge for a full refund. For example, if you place an order for a sofa and table and decide to return both, or purchase a bed after previously returning a sofa, all items will be due a full refund.
  
  If you would like to know the cost of return shipping for your order please contact our friendly customer care team.
  
  RETURNS
  
  If you would like to initiate a return, please give us a call at (1)-866-504-7728、(1)-213-997-5232, or email support@guyii.com.
  
  Your item may be returned for any reason, whether you tried it in your space and found it wasn’t quite right or if you just had a change of heart. We’ll gladly accept your return.
  
  Items must be in new or like-new condition to be eligible for returns or exchanges.
  
  Extended Area Surcharges
  
  For some addresses, Extended Area Delivery Surcharges may be added to the order at checkout. Please be aware, this delivery surcharge is not refundable once the order ships. In the event of a return, additional Extended Area Delivery Surcharges (the same amount that was charged at checkout) will be deducted from your refund.
  
  Original Packaging
  
  Original packaging must be retained and used in the event of a return or exchange. If an item is returned without the original packaging, a repacking fee will be deducted from your refund:
  
  ~$49 per item for Small Parcel Delivery item.
  
  ~$99 per item for Truck Delivery items. This fee will be waived for customers who upgraded to White Glove Delivery at checkout.
  
  (What does this mean?): When you're receiving your delivery, some delivery crews may offer to remove the packaging as a courtesy. Even if a delivery crew offers to do this for you, please remember to retain all packaging when you receive your item, and hold onto it for the duration of the return period. Carriers are unable to PICK UP OR RETURN an unpackaged item. If you need to make a return, any shipping carrier that may pick up the item from your home can only do so if your item is packaged. If you dispose of the original packaging and then need to make a return, we would require the item to be packaged before authorizing a pickup. An example of an acceptable alternative is bubble wrap. Any items returned without original packaging are subject to a repacking fee. This will include items that have been bubble-wrapped or otherwise repackaged without the original box.
  
  ALL Truck Delivery returns (including orders with White glove Delivery purchased at checkout with packaging removal included) will need to be boxed up or protected with bubble or saran wrap in order for a pickup to occur. The fee for non-original packaging will be waived for customers w

• What should I do if my shipment is damaged or defective?

  If anything shows up damaged or in less-than-perfect shape, please let us know! Take some pictures of the problem areas and send them along to us at support@guyii.com. We’ll be glad to help you from there with any replacements or repairs you may need!

• What happens if I no longer have the packaging for the item?

  Items returned or exchanged without original packaging are subject to a repackaging fee of $99 for Truck Delivery items and $49 for Small Parcel Delivery items. This fee is waived for Truck delivery items shipped with White Glove Delivery.

• Can I cancel an order?

  "You can cancel anytime before an item ships. If you need to cancel an order, please contact our customer support team as soon as possible at (1)-866-504-7728、(1)-213-997-5232, or email support@guyii.com.
  
  If an item has already shipped, this will be considered a return. "

• What is FINAL SALE?

  "Items discounted and offered as FINAL SALE, cannot be returned.
  
  If an item is offered as FINAL SALE without the use of a discount code, it will be noted either on the product page, or collection page.
  
  If an item is offered as FINAL SALE with the use of a discount code, a FINAL SALE notice and a checkbox will appear under the discount code box, once the code is entered. The code can then only be applied to the order once the terms of the discount have been accepted by clicking the checkbox. Once an order has shipped, the FINAL SALE discount cannot be retroactively applied. FINAL SALE discounts cannot be applied to exchanges."