Shipping, Delivery and Assembly

• How will my order ship?

  "Most orders take 24-48 hours to process and ship out of our fulfillment centers unless a specific estimated shipping date is displayed. All delivery dates are estimates and actual delivery times may vary or be subject to change.
  
  Our products are delivered in two ways, either:
  
  Parcel Delivery Products marked ""Parcel Delivery"" in the ""Details"" tab on the product page, ship via small parcel delivery. Please refer to the product page and tracking info, for delivery estimate. Please Note: Parcel-Delivery items may ship together with Truck-Delivery items in your order resulting in longer transit times.
  
  Truck Delivery (e.g. sofas, large tables, large order quantities, etc.) Products marked ""Truck Delivery"" in the details tab, ship using a freight truck.
  
  We offer four delivery levels at checkout:
  
  Front Door Delivery - delivered to the outside entrance of your home or building at the ground level
  
  Enhanced Delivery - delivered to your room of choice on any floor
  
  Premium Delivery - includes Enhanced Delivery & item setup
  
  White Glove Delivery - includes Premium Delivery & packaging removal
  
  If your apartment is above ground level, we recommend upgrading to either Enhanced, Premium, or White Glove Delivery.
  
  Please note: upgraded delivery options and extended area surcharges ,are non-refundable once the item has shipped. During checkout, you will be provided an estimated delivery date window. Our delivery partner will contact you prior to your delivery date to schedule a delivery appointment.
  
  Truck Delivery customers: Original packaging must be retained and used in the event of a return , otherwise a $99 repacking fee will be deducted from your refund. Customers who selected White Glove delivery as the delivery method will not need to retain packaging. ALL truck-delivery returns will need to be boxed up or protected with bubble wrap in order for a pickup to occur.
  
  CHECK FOR DAMAGE
  
  Carefully inspect your item as soon as you receive it, and notify us of any damage or defect within 48 hours of receiving your item. We cannot honor any claims of damage after 48 hours after the time of delivery.
  
  (What does this mean?): If your item has any shipping damage or manufacturing defects, we want to know as soon as possible so we can assist you! In the unlikely event of any damage or defects, we want you to know that we're happy to help you resolve the issue."

• How much do you charge for shipping?

  "SHIPPING
  
  We offer Free Ground Shipping on all eligible orders*
  
  *Certain regional zip codes excluded. If you live in a hard to reach area or regional zip code, Extended Area Delivery Surcharges may be added to the order at checkout. Please be aware, this delivery surcharge is not refundable once the order ships.
  
  Please note that all delivery dates are estimates and actual delivery times may vary or be subject to change.
  
  
  DELIVERY INFORMATION
  
  Most orders take 24-48 hours to process and ship out of our fulfillment centers.
  
  All delivery dates are estimates and actual delivery times may vary or be subject to change.
  
  
  IMPORTANT: Items must be in new or like-new condition to be eligible for returns or exchanges. Original packaging must be retained and used in the event of a return or exchange. If an item is returned or exchanged without the original packaging, a repacking fee will be deducted from your refund. Please see below for more details. Items shipped with White Glove Delivery, do not need to be returned in the original packaging.
  
  
  Our products are delivered in two ways:
  
  Small Parcel Delivery
  
  Products marked ""Parcel Delivery"" in the details tab, ship via UPS or FedEx. Please refer to the product page and tracking info for delivery estimate.
  
  Please note: Parcel-Delivery items may ship together with Truck-Delivery items in your order resulting in longer transit times.
  
  
  Truck Delivery (e.g. sofas, large tables, large order quantities, etc.)
  
  Products marked ""Truck Delivery"" in the details tab, ship using a freight truck.
  
  We offer four delivery levels at checkout:
  
  Front Door Delivery - delivered to the outside entrance of your home or building at the ground level
  
  Enhanced Delivery - delivered to your room of choice on any floor
  
  Premium Delivery - includes Enhanced Delivery & item setup
  
  White Glove Delivery - includes Premium Delivery & packaging removal
  
  If your apartment is above ground level, we recommend upgrading to either Enhanced, Premium, or White Glove Delivery.
  
  If your item/s needs delivery beyond 2 flights of stairs, please contact us with the additional stair count, so that we can inform our delivery partner. In some cases, additional delivery personnel may be required.
  
  If your building requires a Certificate of Insurance and you need assistance please reach out to us for help.
  
  Please note: Upgraded delivery options are non-refundable once the item has shipped. During checkout, you will be provided an estimated delivery date window. Our delivery partner will contact you prior to your delivery date to schedule a delivery appointment.
  
  WHAT TO EXPECT FOR ORDERS WITH TRUCK DELIVERY
  
  Your order will be in transit from our fulfillment center for approximately 7-21 days, depending on your delivery location. Please note your shipment tracking may not show any progress or movement during transit. Once your order arrives at your local delivery hub, and the delivery route has been established, you will be contacted by our final mile delivery partner to schedule a delivery appointment.
  
  Estimated Delivery Date
  
  Estimated arrival dates provided on the checkout page and on the carrier's website are estimates only that are subject to change. Due to the current extreme demand for shipping, transit times may be further delayed. Truck deliveries are unlike small parcel carriers such as UPS or FedEx and don't have regular routes to every neighborhood each day.
  
  Once the carrier confirms the route, they will contact you at least 24 hours prior to delivery to confirm your appointment.
  
  Delivery Appointment
  
  As soon as our final mile delivery partner receives your shipment and confirms a route, they will contact you to confirm a delivery appointment day and time. Please make sure you will be present at the time of the delivery to receive your order.
  
  Inspecting your delivery
  
  Inspect every inch of your furniture as soon as you receive it. We will need to report any damage or issues to the carrier as soon as possible. It is important to us that your furniture arrives in perfect condition. We expect nothing less and neither should you.
  
  Approve and Accept
  
  Before your order leaves our fulfillment centers, each package is inspected by our shipping team to make sure it is in perfect condition. However, we know damage can sometimes occur in transit. In the event that your furniture has been damaged, please note that on your Proof of Delivery form.
  
  Refuse Delivery
  
  Don’t worry if anything is damaged in transit—we have you covered! Before refusing the delivery, take some pictures of the damage and write ""refusing delivery due to damage"" on any documentation that the delivery partner requests you to sign. After you have refused delivery please call our friendly customer support team, weekdays between 6 AM to 5 PM PST at (1)-866-504-7728、(1)-213-997-5232, or chat with us live on our website."

• How long does it take to ship my order?

  Most orders will ship out from our fulfillment centers within 1-2 business days, unless otherwise noted on the product page.

• Can I upgrade to in-home delivery/assembly?

  "For Truck Delivery items, we currently offer four delivery levels at checkout:
  
  Front Door Delivery - delivered to the outside entrance of your home or building at the ground level
  
  Enhanced Delivery - delivered to your room of choice on any floor
  
  Premium Delivery - includes Enhanced Delivery & item setup
  
  White Glove Delivery - includes Premium Delivery & packaging removal
  
  If your apartment is above ground level, we recommend upgrading to either Enhanced, Premium, or White Glove Delivery.
  
  If your item/s needs delivery beyond 2 flights of stairs, please contact us with the additional stair count, so that we can inform our delivery partner. In some cases, additional delivery personnel may be required.
  
  If your building requires a Certificate of Insurance and you need assistance please reach out to us for help.
  
  Upgraded delivery methods are non refundable once the item has shipped."

• How long does it take to ship my order?

  Most orders will ship out from our fulfillment centers within 1-2 business days, unless otherwise noted on the product page.

• Can I track my shipment?

  Yes, an email with a tracking link will be sent once we’ve packed and shipped your order. Please note that all delivery dates are estimated and actual delivery times may vary or be subject to change.

• Will I get a call when the furniture is going to be delivered?

  With Parcel Delivery shipments, you’ll be notified with tracking that will indicate when your shipment is due to arrive. If you would like a notification, you can log into the UPS or Fedex site to request notifications to be sent via email when your shipment is near. For LTL shipments, our Freight delivery partners will call ahead of time to schedule a delivery appointment.

• Can I place my order on hold to be delivered after a certain date?

  "As long as your order hasn’t already shipped, we can put a hold on your order for up to 30 days until you’re ready for us to send it! Just reach out to our customer service team to get this set up.
  
  Once an item has shipped, it may be held free of charge for up to 2 weeks. If a longer hold is requested, the customer will be responsible for any fees imposed by the carrier. "

• Where do you ship to?

  At present, we only ship to physical addresses within the contiguous United States. If you need to ship elsewhere, please contact our customer service team for assistance.

• Can you ship to a PO/APO/FPO Box?

  We do not currently ship to PO Boxes or the like, and require a street address in order to ship.

• Can I change my shipping address after I place the order?

  As long as your order hasn’t shipped, we can make any changes to the order that you need! If your order has already shipped, it will be necessary to contact UPS about changing the address.

• What happens if I miss my delivery appointment?

  Parcel Delivery services like UPS and Fedex will make up to three attempts to deliver your packages, so don’t worry if you miss the first attempt! All Truck Delivery services call ahead to arrange delivery, and will hold your shipment locally for a few days while they call again to arrange another dropoff.

• I ordered multiple items but they did not arrive together, what’s going on?

  In a multi-pack shipment, part of your order may get separated from the rest of the order. This usually happens because one truck was filled before the entirety of your order was loaded onto it. If you ever notice that your whole order hasn’t shown up, be sure to check your tracking link; on the tracking page you’ll see a link reading “Packages in shipment”, which will show you the individual tracking numbers of each piece of your shipment.